Getting Help
The SEW Platform provides multiple resources to help users learn, troubleshoot and get support throughout their automation workflows. Whether you are configuring devices, reviewing pipelines or managing system security, SEW offers clear paths for finding the information you need.
In-Product Help & Documentationโ
SEW includes comprehensive, continuously updated documentation covering platform features, core concepts, device management, pipelines, security and administrative workflows. Documentation is available directly inside the platform and on the SEW website.
SEW Websiteโ
The main SEW website provides a central hub for learning materials and product information.
Users can visit the Resources section to access:
- Documentation โ Full product documentation, guides and deep-dive technical references.
- SEW Academy โ Self-paced learning modules, how-to videos and role-based training paths.
- Blogs โ Articles covering best practices, product updates, use cases and industrial automation insights.
- Videos & Webinars โ Recorded demos, walkthroughs, technical deep dives and SDF event content.
These resources help users ramp up quickly and stay up to date with new features and capabilities.
Contextual Assistance & Tooltipsโ
Throughout the platform, inline help elements such as tooltips, contextual hints and field descriptions provide immediate clarification without leaving the workflow.
Factory Operator (AI Assistant)โ
Factory Operator is an AI-driven assistant that helps users create, update and query resources inside SEW using natural language. It provides guided responses that reduce errors and improve onboarding for new users.
Support Portalโ
For technical issues that require additional assistance, SEW provides a Support Portal where users can:
- Submit and track support tickets
- Review troubleshooting guides
- Access knowledge base articles
- See common solutions and platform recommendations
SEW Customer Successโ
Enterprise customers can work directly with SEW Customer Success for onboarding, training, deployment guidance and best practices tailored to their organization.